We recognize our obligation to maintain the confidentiality of our clients’ personal information, and are committed to conducting our business in accordance with these principles. This Policy has been developed with our obligations in mind.
Our Policy meets the requirements of the British Columbia Personal Information Protection Act and the Personal Information Protection Regulations.
From time to time we may amend this Policy and post the amended Policy on the Truvera Trust website.
Truvera Trust Accountability
Truvera Trust is responsible for personal information under its control or in its custody and its Privacy Officer is accountable for Truvera Trust’s compliance with the principles described in this Policy. The Truvera Trust Privacy Officer may be contacted as follows:
Truvera Trust Corporation
Attention: Privacy Officer
901-700 West Pender St
Vancouver, BC V6C 1G8
The purposes for which personal information is collected will be identified by Truvera Trust at or before the time the information is collected. Truvera Trust may collect personal information to:
- understand the estate, trust or succession planning needs of a potential client
- better understand website user trends and improve website performance
- provide and administer services
- manage our relationship with you
- use for statistical and recordkeeping purposes
- meet regulatory requirements and comply with laws
- obtain legal advice
- help protect against fraud, error and criminal activity
- verify a client’s or a beneficiary’s identity
The knowledge and consent of the individual, express or implied, are required for the collection, use or disclosure of personal information by Truvera Trust, except where otherwise required or permitted by law.
Where an individual has given or is deemed to have given consent to Truvera Trust for the collection, use or disclosure of their personal information, the individual may withdraw their consent at any time, subject to legal or contractual restrictions and reasonable notice, by contacting Truvera Trust’s Privacy Officer using the information set out above. In some circumstances, a change or withdrawal of consent may limit Truvera Trust’s ability to provide its services to the individual.
Limits for Collection, Use, Disclosure and Retention
Truvera Trust will limit the collection of personal information to that which is reasonable and necessary for the purposes identified by it and for purposes that are reasonable. Personal information will only be collected by fair and lawful means.
We will not use or disclose personal information for purposes other than those for which it was collected, except with the consent of the client or as required or permitted by law. We will not sell or give customer lists to other companies. We will not disclose personal information if the disclosure would reveal personal information about another individual. Personal information will be retained only as long as necessary for the fulfillment of business or legal purposes.
We will keep personal information as accurate, complete, and up-to-date as is necessary for the purposes for which it is to be used.
Security of Personal Information
We will protect personal information with reasonable security safeguards appropriate to the sensitivity of the information. We will use reasonable safeguards to protect personal information from theft, modification, unauthorized access, collection, use, disclosure and destruction. We will take care in disposing of personal information.
Policies and Procedures
This Policy will be posted and available on the Truvera Trust website.
Request for Access to personal information
Upon a request in writing, within a reasonable time Truvera Trust will inform a client of the existence, use, and disclosure of his or her personal information, and the client will be given access to that information, except where the law requires or permits Truvera Trust to deny access. Truvera Trust provides an opportunity for individuals to challenge the accuracy or completeness of their personal information and have it amended as appropriate.
There may be a reasonable cost attached to the request depending on the type and amount of information requested, such as copying or postage fees.
Questions or Concerns
If you have any questions with respect to our Policy concerning the handling of your personal information, or if you wish to request access to, or correction of, your personal information under our custody and control, or make a complaint, please direct your inquiries to the Truvera Trust Privacy Officer.